Click on Tracking Order located at the top of the initial page and find the Order Number input box located. You need to fill in your Order ID number.

When will I receive my order?

We make every effort to get it to you as soon as possible once the order is submitted successfully.  Different shipping addresses, customs clearance time, and some other force factors.

Delivery time=Processing time(24 hours) + Shipping time(5-20days)

Processing time: Usually we need 2 days to handle the items and there may be some delay during our busy season.

Shipping time: The shipping courier and cost will vary due to the service restriction and policy in different regions and countries.

Why has my order tracking status not updated?

Tracking updates can be delayed when the parcel is:

• 1. Going through local customs clearance procedures
• 2. At the post office sorting center
• 3. Held up by uncontrollable factors including, such as labor strikes, bad weather, political issues, etc.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us.

Why it says delivered while I receive nothing?

Possible reasons include:

• A. The delivery address is incorrect.
• B. Someone else has signed for the parcel.
• C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.
• D. The parcel has been delivered and left in your mailbox.

If the shipping address is incorrect, please contact us.

If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. 

If you still can not find the package, please contact us at service@xray-disk.com

How can I change the order after paid?

As far as you know, we begin customizing your order immediately after you paid. If you want to change an order, please contact us within 24 hours.

Sending changing requests over 24 hours after placing an order. There is no guarantee that the modification can be successful.

How to return or exchange order if I don't like it?

Items shipped from us can be returned within 30 days of receipt of shipment in most cases. 

Please note that if you are buying a customized product, it means it is exclusive to you. Therefore, the product can't be restocked or resold. For this reason, We do not accept returns for non-quality reasons.

Please contact the customer service center for the shipping address when you are allowed to return.

Send us an E-mail at service@xray-disk.com

What if my item was broken, wrong, or missing?

You can contact us within 30 days of receiving the package by email service@xray-disk.com
Before we confirmed, we will send you a shipping address to return, please provide us

• • Order Number
• • The item's name or SKU number
• • A description of the problems with clear pictures

When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

We reserve the right to refuse the return if received in an unacceptable condition.

We would love to hear from you, contact us at service@xray-disk.com